Safety Protocols for Face to Face interviewing in times of COVID-19

MRTS Consulting follows the recommendations from ESOMAR to practice in our research projects that are involved in face-to-face interviewing during COVID-19 outbreak in Cambodia.

The practices are implementing in order to protect the research workforce and members of the public. However, this will vary depending on the nature of the project.

  • Regular COVID-19 testing of all staff/interviewers facing members of the public.
  • The interviewers who have a high temperature and/or a cough are self-isolating.
  • Provision of and comprehensive use of face masks by interviewers, and the medical grade of these masks.
  • In some circumstances, the interviewers have to provide sealed masks to respondents for use within the interview, depending on the nature of the project.
  • Provision of and comprehensive use of hand sanitizer and secure waste disposal.
  • Interviewers wash their hands before and after every interview.
  • Practice the Social distancing.
  • Interviewers are instructed not to shake hands or to have any physical contact with any respondent.
  • Minimize cross contamination by not providing or accepting any refreshments.
  • Clean the interviewing equipment that are used in field.
  • Use of virtual approaches (video) to brief interviewers.
  • Contact respondents by telephone or other means in order to ascertain agreement to be interviewed in order to avoid negative reactions and responses around the COVID-19 situation.
  • The pre-screening questionnaire of the issues of COVID-19, for example, to eliminate any households who are self-isolating, where anyone has suffered symptoms within the last 2 weeks, where any household member has a temperature or a cough, or any of the currently identified COVID-19 symptom list.
  • The interviews are not carried out in the following areas/groups;
    • Geographic areas which have a high incidence of COVID-19 or that are currently under strict lockdown conditions.
    • Areas which are close to hospitals, healthcare units, or public spaces where it is not possible to maintain social distancing.
    • Amongst groups of individuals who are likely to be immunocompromised. For example; elderly groups, pregnant women, individuals who have life threatening conditions.

For more information or questions, contact us:

MRTS Consulting Ltd


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