Find out what your customers like (or don’t like) about their experience with your business. It’s quick, easy and PRIVATE, just between you and your customers. They click on the provided link and spend five minutes. Their comments (good and not so good) come to just you and are not public on all the social […]
COVID-19 has been the single biggest accelerator of change in consumer behaviour seen in decades. Daily life for many people has changed in ways that were unthinkable at the beginning of the year. New circumstances and sentiment are driving temporary and fundamental behavioural shifts at speeds faster than any of us could imagine, and new[…..]
MRTS Consulting team conducted a qualitative study to understand the lifestyle of people in Phnom Penh and Kampong Cham during the global pandemic of Covid-19 and how it changes their behavioral pattern toward their health care. The methodology utilized for the study was a combination of desk research and in-depth interview. Ten people were recruited[…..]
It is still possible to conduct F2F interview in Cambodia especially in Phnom Penh but it is not a recommended method now to use due to current pandemic of virus. We all need to work together to prevent the spread of COVID-19 in our community and country as a whole. However, this doesn’t stop us[…..]
The COVID-19 outbreak is impacting everyone around the world and inevitably, businesses in every sector. It’s a tough time. During this period, MRTS is offering new additional solutions for market research in Cambodia to serve our clients: Online Survey Online FGD Online IDI CATI/Phone Interview Email Survey SMS Survey Survey Scripting and Hosting Data Processing[…..]
As a business owner, you are always looking at ways to improve your business. Customer service delivery is key in order to grow and achieve excellent customer satisfaction ratings so it is important to measure the customer buying experience in an objective manner. Mystery Shopping exercises is the best method to use as it gives[…..]
According to various forecasts, Cambodia’s gross domestic product (GDP) growth rate is expected to ebb slightly to less than 7 percent growth in 2020 mainly because of the global economic downturn and the deceleration of global demand, as well as emerging risks stemming from China’s economic slowdown, the loss of preferential market access to the[…..]