Are you planning your organization’s first customer satisfaction research? With this self-paced class, you will be prepared to start planning your project, either in-house or through an agency. Topics include goal options, monitoring strategies, and common challenges.
Per student fee includes 53 minutes of narrated, interactive content, and replay access for 60 days.
Ideal for business owners, marketing managers, customer service managers, sale managers who are planning their organizations’ first customer satisfaction research program.
– Introduction to Customer Satisfaction
– Satisfaction versus loyalty: both are important
– Specifying precise customer satisfaction goals
– Methodology options (qualitative and quantitative)
– 7 common challenges, and how to avoid them
– Includes 3 interactive exercises
For more detail about the course, just click HERE
Contact us now for more details and buy this course at:
Mobile 1: +855 23 6768 909
Mobile 2: +855 10 650 222
Mobile 3: +855 77 650 222