Unlock the Power of Your Brand with Data-Driven Strategy

In today’s digital age, understanding what your audience is saying about your brand is more crucial than ever. At MRTS Consulting, we offer comprehensive Social Listening & Analytics services designed to help you stay ahead of the curve.

Why Use Social Listening?

  • 1. Widespread Adoption:

    Many businesses have already implemented social listening systems. For instance, around 61% of businesses use social listening to monitor keyword mentions. This trend is likely to continue as more companies recognize its value.

  • 2. Valuable Insights:

    Social listening goes beyond just monitoring brand mentions. It involves actively collecting, analyzing, and interpreting conversations to gain valuable customer insights. This helps businesses understand customer sentiments, identify emerging trends, and make data-driven decisions.

  • 3. Competitive Advantage:

    By leveraging social listening, companies can stay ahead of the curve by understanding and engaging with their audience in real-time. This can provide a significant competitive advantage in today’s fast-paced digital landscape.

  • 4. Trend Analysis:

    Social listening can help identify emerging trends before they become mainstream. This allows businesses to adapt their strategies proactively and stay relevant.

  • 5. Customer Service:

    Social listening is crucial for identifying and addressing customer service issues. For example, 80% of tweets about customer service are negative. By monitoring these conversations, businesses can address negative sentiment before it escalates and damages their brand reputation.

What We Can Do for You

  • Gather Brand Conversations: Using AI, we track and collect brand conversations across social media and other digital channels, adding deep insight and intelligence by identifying detailed conversations and themes. This enables you to identify conversations about your brand and your competitors.
  • Identify Conversation Drivers: Our AI identifies relevant conversations across numerous media channels for your brand and competitors, and recommends marketing content where your brand can influence narratives and take control of your image and reputation.
  • Propose Business Actions: Based on ongoing conversation drivers identified, our AI recommends targeted marketing and business actions to maximize positive engagement and reach for your brand. These recommendations go beyond digital media, targeting not only your customers but also those of your competitors.
  • Create Social Media Content: Our AI can craft compelling social media copy, image briefs, and even generate images. The AI tailors content to resonate with the current conversations about your brand and your competitors.